The following applies when Energy Kidz has booked an event and would like to cancel it.
All amounts retained reflect the costs incurred by School Space in booking, organising and preparing venues. If you have to cancel your event, the organiser must contact School Space in writing, by emailing info@school-space.org prior to the event. Your cancellation is not confirmed until you have received a confirmation email from a School Space staff member.
- Under 3 weeks – 100% Booking retained
- Up to 5 weeks – 50% Booking fee retained
- Over 5 weeks – 20% Booking fee retained
The summer holidays will be split into three 2-week blocks to reflect a separate camp so Energy Kidz were to cancel they would only be liable for an individual two-week charge.
To end existing sites there would be a 3 month/terms notice period with no additional charge.
Cancellation by the school or School Space
The following applies when a customer has booked an event and School Space needs to cancel it.
Although we work as hard as possible to avoid cancellations by the school, it is in the nature of regular bookings that school events, particularly exams, do come first. We endeavour to provide as much warning as possible about these cancellations (particularly annual exam ‘seasons’) both at the time of arranging and throughout the year. However, if last minute cancellations occur, we recognise this is an inconvenience and do our best to address it.
Energy Kidz will be notified in good time about any school closure or future building work/maintenance on the school. We aim to provide at least two week’s notice. If notice is less than 7 days, we offer the following discounts
- Up to, and including, 7 days before your event - 50% off a future session
- Less than 48 hours before your event - One free future session
NB: A customer will never have to pay for an event cancelled by the School or School Space.
Cleaning and Packing Away
Energy Kidz staff will clean each day and will move equipment to the side of the space as required. School Space will provide access to schools’ brushes, mops, vacuum cleaners etc, to carry this out.