Cancellation by the Customer
The following applies when a customer has booked an event and would like to cancel it.
All amounts retained reflect the costs incurred by School Space in booking, organising and preparing venues.
If you have to cancel your event, the organiser must contact School Space in writing, by emailing info@school-space.org prior to the event. Your cancellation is not confirmed until you have received a confirmation email from a School Space staff member.
Regular Bookings
You can change, amend or cancel your bookings for the upcoming month up until the 1st of each calendar month when invoices are due for payment. After this time, all booking costs for bookings within that calendar month will be retained and cannot be refunded. Please note that any cancellations made with under 7 days notice between the 1st-7th of the month will still be charged.
We may be able to extend or add additional bookings after the 1st of the month, but we cannot reduce your hours or amount of bookings.
The original price paid will remain the same, even if:
- You move to an alternative cheaper space
- You reduce the timings of your booking
- You need to cancel your booking
Find out more or check out our FAQs regarding the new Invoicing and Cancellation Policy here.
If your entire regular booking is cancelled before the booking has started, your deposit will be retained.
If you make a booking after the 1st of the month for that same calendar month, the full booking cost will be retained if that booking is later cancelled.
One-Off Bookings
If you cancel your one-off booking, the following charges apply: More than 14 working days before your event = Deposit retained Up to & including 14 working days before your event = Full booking cost retained
If you choose to end your event early, or leave the facility before your agreed booking period ends, unfortunately this will not result in a refund.
If you make a booking after the 1st of the month for that same calendar month, the full booking cost will be retained if that booking is later cancelled.
Rearranged bookings
At the sole discretion of School Space; if a cancellation has resulted in your deposit being retained, the deposit can be carried over to future bookings with School Space.
Cancellation by the School/School Space
The following applies when a customer has booked an event and School Space needs to cancel it.
Although we work as hard as possible to avoid cancellations, it is in the nature of regular bookings that school events, particularly exams, do come first. We endeavor to provide as much warning as possible about these cancellations (particularly annual exam ‘seasons’) both at the time of arranging and throughout the year. However, when cancellations occur, we recognise this is an inconvenience and do our best to address it or provide an alternative solution.
We aim to provide at least two week’s notice. If there are late cancellations we will never charge you for spaces you didn’t use, and apologise wholeheartedly for the inconvenience. We will never make a cancellation without exhausting all options to enable the booking to go ahead, and it is never something we do lightly.
Any cancellations made by School Space will be refunded for the amount of the affected session within 10 working days.